Dialogue Genie is a software-based document generation solution powered by DocOrigin™. While the core application has reached a significant maturity on the one hand over the past decade, it has been enhanced with state of the art attributes and features. The first-class reliability combined with its unrivaled speed to produce high volumes of output offer significant value to customers.
By simplifying the utilization of data from third-party applications, Dialogue Genie has the embedded natural capability to work seamlessly with internal/home-grown or external/purchased applications. Integration without modification is the prime approach.
Dialogue Genie enables organizations to reach out to your customers and citizens in new and effective ways. For example, you can automate your statement generation process, include embedded bar charts or graphs, and email them to your customers. Or, create documents as HTML pages that can be viewed on any browser. Another option is to produce “fillable” documents that allow your customers to feed information back to you in an effective manner.
DIALOGUE GENIE PRODUCT OVERVIEW
Design is a Windows application used to create the document templates (forms, fillable forms, checks, labels, reports) used by Merge. Design features an easy-to-use GUI interface, quick and easy PDF or HTML preview capability, and all the tools necessary to create perfect document templates. A single Dialogue Genie template can be used to produce printed output to the most popular desktop and production printers as well as electronic presentation in HTML, HTML Fillable, PDF, PDF/UA, PDF/A-3, PCL and PS.
DocGen Genie is the core document output engine within the Dialogue Genie product. It combines document templates with data streams to produce high-quality output documents to printers, PDF or HTML. DocGen Genie is an enterprise class software product with the reliability, performance and features to meet the needs of the world’s largest companies.
FolderMonitor sits between your applications and the printing or output generation processes. This easy-to-use component actively monitors one or more folders for incoming jobs. Dialogue Genie FolderMonitor features full scripting capability to process the data and interface to DocGen Genie, email, or any other application you choose.
FilterEditor is a design tool that enables you to visually map legacy output data streams to DocGen Genie. This Windows application enables you to quickly identify elements of data within a data stream and turn them into an XML data stream suitable for Merge processing.
DIALOGUE GENIE MODULES
Tailoring message and space usage
- Build personalised interactive communications
- Customize interactions with customers, partners and employees
- Intelligent white space management
- Add rule based messages
- Automate long and short term campaigns
- Share content and images between contexts
Process and quality management
- Collaboration workflow
- User access control configuration
- Document approval workflow
- QA validation of the generated documents
- Advanced print stream management: sorting, bundling, merging, based on rules and jobs
- Create, preview and deliver documents on an ad hoc basis
- Edit predefined parts of documents
- Configure output channels per every form type
- Integrate into existing customer portal
- Out of the box and seamless document management integration, such as Alfresco
- Compliance engine/app, for instance assisting to become and remain GDPR compliant
- Data volume management
- Document authentication and audit using blockchain technology
“Advanced features will help subscribers better understand their current bill as well as what’s going on historically with their account, and that is going to cut down on customer support. More importantly, our customers are stepping up efforts to cross-sell and promote, but relying on the human factor is a huge mistake. We provide them with a system that is accurate, intuitive and automated, and that translates to success in the marketplace.”
“We never had any significant problems with Adobe Central. So we needed a company that not only understood how critical labels are to our business, but had the experience to offer a stable solution for the capacity of labels we generate every day. We had a small glitch during roll-out for some of our older printers, and they were right there and helped us get it up and running. They really came through.”
“This is the perfect evolution for vablet. vablet’s data capture ability and dynamic forms take the sales rep and customer relationship to the next level, because sales reps can now do more on a tablet, at the most critical time, with or without an internet connection.”
When it became clear that Adobe/JetForm Central would no longer be supported with current operating systems and Oracle’s JD Edwards World software, we knew we needed to act fast.”
“All our existing apps were supported and we converted them all without the need for reprogramming of our ERP software and without consuming many of our internal resources. We will be consolidating the number of forms we have, the data driven templates will allow us to reduce our forms maintenance and support”
Global IT Director, PPG Aerospace